Refund policy

At Norevia's Keuken, we are committed to transparent, legally compliant handling of returns, cancellations, and transport damages. Below you will find exactly how we manage these procedures in accordance with applicable Dutch and European consumer protection laws.

As a consumer, you have the legal right to cancel your order within 14 days of receipt without giving any reason.

After you have notified us of your decision to withdraw from the contract, you have another 14 days to actually return the product.

To exercise your right of withdrawal, you can inform us in advance via email at contactautoschiller@gmail.com.

You do not need prior approval from us to do this.

Although the use of a return form speeds up the processing time, a return shipment cannot be refused if the cancellation was reported in a timely and unambiguous manner through another channel.

You are only liable for the depreciation of the goods resulting from use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

You are allowed to inspect and test the product just as you would be permitted to do on a counter in a physical store.

For kitchen products, intensive actual use in the kitchen, such as the actual preparation or peeling of food, can affect the merchantability of the product due to hygiene and health protection aspects.

If the product is damaged as a result of this or shows clear signs of use that exceed a basic inspection, the actual depreciation will be determined upon receipt at our warehouse and deducted from the amount to be refunded.

In accordance with European consumer law, the costs for a return shipment are borne by the consumer, provided this has been clearly communicated in advance.

After notifying us of your cancellation, you will receive instructions and the valid Dutch return address for our inspection department from our customer service team.

The domestic shipping costs for returning the package to this location are the responsibility of the consumer.

We advise consumers to always use a shipping method with track and trace capabilities.

The legal risk of the return shipment remains with the consumer until the package is successfully received by us.

Shipments that require payment or customs clearance upon receipt will not be accepted.

Upon a valid withdrawal, we will reimburse the full purchase amount, including the standard shipping costs of the original delivery, as quickly as possible and no later than 14 days from the day on which we received the cancellation notice.

However, we may withhold the actual refund until we have received the goods back, or until you have supplied proof that you have sent back the goods, whichever time is earliest.

The refund will be processed using the same payment method used for the original transaction.

The legal guarantee applies to all our products.

This means that a product must comply with what you can reasonably expect from it.

If an item is delivered damaged, defective, or incorrect during transport, we request that you report this as soon as possible, preferably within 48 hours of receipt, via contactautoschiller@gmail.com.

This timeframe helps us submit claims to the shipping carrier.

Failure to report within 48 hours does not affect your legal guarantee rights as a consumer in any way; transport damage falls entirely under our responsibility and the item will be repaired or replaced free of charge.